Frequently Asked Questions

1. Do I have to set up an account to shop at your site?

No, you don't have to. You can simply enter your shipping and billing details as a guest, but you will still have to supply us with an email address for us to send you an order receipt confirmation email and notification of order out process from our end.

2. How long does it take to confirm my order?

Orders are confirmed once payment has been completed. Please check your email for the Order Confirmation.

3. Can I amend my order after it has been confirmed and paid for?

We know how exciting it is to receive orders on time, therefore we are unable to amend any orders as we process orders immediately when payment is confirmed. Any amendments may cause delay in the delivery of your order.

4. I entered the wrong address, what should I do?

The delivery address for an order must be a valid residential address - we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid. In the event that the wrong address is indicated in the order, and the package is delivered, Uchino will not be liable for any replacement or refund.

5. Can I cancel my order?

Unfortunately, we are unable to cancel orders once it is paid. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out Of Stock.

6. How do I know if my order has been shipped out?

Your order has been shipped out when your order status is updated to "Shipped". For Standard Courier, it will usually take about 1-3 working days. For registered postage, it will usually take about 2 working days. Shipping times does not include a 1-3 working days of order processing time within Uchino.

7. How do I use my Promo code?

You can simply input that code upon check out at the "Order Summary" stage of your check out process. Click on apply and if that is a valid code, the benefits tied to that promo code will be applied instantly. Do take note that Promo code field is case sensitive and usually only valid for a specified promotional period.