Terms & Conditions

(A) PRICE 

All prices displayed on our Website are quoted in Singapore dollars (SGD) and subject to change. We reserve the right to make changes to all prices without prior notice. 

 

(B) PRODUCTS

Colours

We cannot be held responsible for purchases made with the wrong perception of colours as such situations are not within our control. Different people may perceive different colours as different devices renders colours differently. We will strive to produce the most realistic colours of our merchandise at all time.

Measurements

Measurements provided on our website are only basic measurements which were taken as accurately as possible. There might be discrepancies of 0.5”-1” (measured when apparel is laid flat and untouched) between our merchandises and the measurements we have provided on our Website. As such, we will not be held responsible for such discrepancies unless it is beyond the grace limit.

 

(C) EXCHANGE POLICY

Requests for exchanges are allowed only when you have received (i) an incorrect merchandise, or (ii) a defective merchandise. However, regardless of the reasons of request, exchanges are only allowed for merchandise which is (i) unworn, (ii) unwashed and in a (iii) brand new and sale-able condition. Requests for exchanges without fulfilling the above criteria will not be entertained. Please send in exchange request within 3 days of receiving our merchandise. Uchino International Pte Ltd receives the right to reject request if it is not reported within the days required to send in exchange request. 

(i) Incorrect Merchandises Received

If you have received a different merchandise from what you have ordered, please send in an email to enquiry@uchino.com.sg, with the email titled “Incorrect Merchandise Received - [Insert Order ID]”. Together with this e-mail, please provide us with a clear snapshot of the incorrect merchandise received.

(ii) Defective Merchandises Received 

A defective merchandise is defined as an item that has stains (before washing), holes, pills, missing buttons or damaged zipper at the point of receipt. Please allow 0.5”-1” (measured when apparel is laid flat and not stretched) of  discrepancies between our merchandises and the measurements we have provided on our Website. As such, these discrepancies are not regarded as a defect. 

If you have received a merchandise with any of the defects as stated above, please send in an email to enquiry@uchino.com.sg with the email titled “Defective Merchandise Received - [Insert Order ID]”. Together with this e-mail, please provide us with a clear snapshot of the defect followed by a detailed description of the defect. 

If all of the above criteria has been met, please contact us within 10 working days from when the merchandise was dispatched to request for an exchange. Requests for exchanges will not be entertained after 10 working days from when the merchandise was dispatched. All exchange cases opened (signified by the first reply from Uchino) will have 30 days to be completed, Uchino will not be obliged to follow up on the case on the 31st day.

All exchanges are assessed on a case-by-case basis and we reserve the right to exercise discretion in permitting or rejecting all requests for exchanges.

 

Exchange for other merchandise 

In the event whereby the originally purchased merchandise is out of stock in all colours and sizes, you will be offered an exchange for another merchandise of your choice with the same or lesser price than the originally purchased merchandise. You may choose to exchange it for another merchandise of a higher price than the originally purchased price if you are willing to make a top-up of the difference in price. 

Refund 

If an exchange for another merchandise is not possible due to the exchange merchandise being out of stock, Uchino will issue a refund for the purchase.

Mode of return 

(i) SingPost Registered Article Service
All merchandises have to be returned via SingPost Registered Article Service. Please contact us at enquiry@uchino.com.sg for details of the return. For merchandise exchange, we will proceed to arrange the shipping of your replacement piece once we have received the return item. 
 
(ii) At our boutique 
If you prefer a faster mode of return, you may do so at our boutique located at Isetan Wisma Atria. However, we will not be held responsible if the replacement is not ready for self-collection in the event whereby you choose to visit our boutique before we have confirmed the appointment.
 
Any transport expenses incurred on your part in conducting the self-collection is not our responsibility to reimburse. As such, please select the option of self-collection only if you are willing to travel to our office at your own cost.